Retails & Brands
Hospitality & Toursim
Banking / Finance
Customer Engagement Technology Designed for
Following are the eligible attendees for the complimentary conference pass :
CEO's, CIO's, CMO's, Directors, Senior Managers, Senior Executives, Manager and other related designations from :
What are you doing to stay relevant in the market being revolutionized by technology ?
It is no secret that a good customer experience and repeat business are directly linked. Increasingly this experience happens through digital touch points ranging from digital signs to self-service kiosks to mobile phones and tablets.
Following the success of the 8th forum, Pinnacle Middle East is proud to announce the 9th Customer Engagement Technology Forum taking place on 14th February 2017 in Riyadh, Saudi Arabia and the 10th Customer Engagement Technology Forum taking place on 19th April 2017 in Dubai, UAE.
This year the most successful real life case studies will be presented by the visionaries that were responsible for them. CET Middle East will also be looking into the future, at the most cutting edge innovations and upcoming trends that will shape the future of the business customer relationship through the use of technology.
Read Industry Overview
Harnessing digital speed and volume for fast growth private companies using digital means for customer outreach are growing nearly twice as fast as their non-digital peers.
Discover the secrets and strategy behind an integrated technology approach to customer engagement.
Gather actionable and comprehensive ways to engage your customers.
Stay on top of evolving industry trends for digital marketing and how it will impact your business.
Networking. Take advantage of this rare opportunity to meet face to face with a cadre of industry leaders.
Share ideas and get your toughest questions answered by the experts. Brings your team and leave with new insights.
Get Knowledge from world-renowned keynote speakers and leading business experts.
Opportunity to meet people with similar interest and experience who may help you expand your network and circle of influence with whom you can share your understanding and learn from success stories.
Gain an international perspectives on various aspects that will facilities your business endeavours to foster industrial progress in the region.
Build potential partnerships and relationships that will help you personally or professionally.
70% Firms using digital tools for customer outreach whereas 30% firms relying solely on non-digital means for customer outreach
9th Customer Engagement Technology Conference
Also featuring Future Government Technologies
Discover the World of
Customer Engagement Technology
Session I - EGovernment Middle East
E-Government session aims to build awareness and acceleration the integration of day - to - day activities of the public sector and the services it offers to the public and citizen. It will include :
Mobile Public Services
Semantic Web Technologies
E-Government Ontology and Metadata
Interoperability and Strandarts
GIS Geographic Information System Technologies
Data and Network Security
Knowledge Management and Decision Process Support
Session II - Customer Engagement Technology
CET Middle East tackles them all with experts relaying brand strategies and actionable tactics that include :
Location Based Marketing
Social Media / Digital Media
Various associations have reported that digital marketing increases sales by an average of 10-33 percent.
More Speaker Profiles
Mr. Rami Zahran
Head of Digital Marketing - Cleveland Clinic Abu Dhabi
Mr. Adam Szucs
Senior Manager at Emarsys
Mr. Milind Samant
Research Director at TNS Middle East & Africa
Mr. Thair Soukar
Head of Digital Strategy at Sky News Arabia
Mr. Jesper Broberg
VP Business Development, Customer Experience at Sitecore
Mr. Amir Sharara
Digital Marketing Consultant, Digital Producer and Project Manager
Mr. Muhammed Yildirim
Regional Director at Insider
Mr. Amit Viyas
Co-Founder and CEO at Nexa
Mr. Alexandre Sliman
General Manager Retail at AMZ Group (Dubai), since 2015: HAMAC multibrand stores, VILEBREQUIN, HAVAIANAS
Mr. Ujjal Kumar Ghatak
Group CIO - Al Hamra Group, RAK
Mr. Nadim Khouri
Head of Content and Experiences at OMD, Omnicom Media Group
Dr. Ali al-Azzawi
City Experience Advisor - Smart Dubai Office
Mr. Jonathan Tarud
Founder and CEO at Koombea
Ms. Niousha Ehsan
CEO – Chief Energy Officer at LINKVIVA Events
Ms. Sofia Santos
Director of Marketing at the Sheraton Jumeirah Beach Resort
Ms. Maysoun Hanna
Strategic Planning Director at Ogilvy One
Mr. Ketan Ladd
Head of Digital Strategy at Indivirtual
Mr. Konstantinos Kontinos
Head of New Business and Consumer Insights at Agthia Group
Mr. Rangarajan Kalyanasundaram
Vice President & Head of Marketing Du
Mr. Chirodip Basu Roy
Head of Marketing Operations at Noor Bank
Cofounder & CEO at Cwikwin
Mr. Cyrille Lavedan
Regional Director (MEA) at Clarabridge
Ms. Aliya Ahmad
Head of Marketing at Western Union
Mr. Shaddad Abdulhq
KSA&GCC Product Manager - Diabetes & Alimentary Tract at Hikma Pharmaceuticals
Mr. Hani El Abid
Acting Head of Corporate Communications at United Arab Bank
Mr. Vinay Sharma
Group IT Head at Gulftainer
Dr. Dirk Jungnickel
Senior Vice President - Business Analytics at DU
Mr. Nicolas Esmieu
General Manager at Valeant Pharmaceuticals
Mr. Nitin Sharma
Director - Marketing Strategy at UAE Exchange
Mr. Cem Cetinturk
Vice President Middle East & Africa at TravelClick
Mr. Raja Sowan
Regional Managing Director, MEA at Arc Worldwide
Ms. Firdaus Shariff
Head of Marketing at SAP South Europe, Middle East and Africa
Managing Director at Tinext Middle East
Mr. Asif Iqbal Memon
Senior Marketing Manager - GCC at Unilever
Ms. Liz Beneski
Director of Marketing at Rotana Beach Hotel
Mr. Wael Raafat
Regional Manager Customer Insights & Forecasting | NEMEA at
Dr. Kumar Prasoon
Group Chief Information Officer (CIO) at Century Malls - Safeer Group
Mr. Basel Radwan
Technical Manager of Customer Engagement at Associated Press
Pinnacle Middle East is responsible for a range of leading knowledge based conferences seminars and exhibitions. With strategic government and corporate partners, Pinnacle provides the platform for knowledge exchange and partnerships that help shape the future of business.
Internet spending in the Middle East is booming with GCC countries expecting a 40 per cent growth in eCommerce by 2020
In association with
Customer Engagement Technology - Middle East will highlight the advantages and benefits of incorporating various customer engaging technologies. The event has a business to business model relevant to all major business industries and also Government Sectors.