Retails & Brands
Hospitality & Toursim
Banking / Finance
Customer Engagement Technology Designed for
Following are the eligible attendees for the complimentary conference pass :
CEO's, CIO's, CMO's, Directors, Senior Managers, Senior Executives, Manager and other related designations from :
What are you doing to stay relevant in the market being revolutionized by technology ?
It is no secret that a good customer experience and repeat business are directly linked. Increasingly this experience happens through digital touch points ranging from digital signs to self-service kiosks to mobile phones and tablets.
Following the success of the 8th forum, Pinnacle Middle East is proud to announce the 9th Customer Engagement Technology Forum taking place on 5th April 2017 in Dubai, UAE and 10th Customer Engagement Technology Forum taking place on 26th April 2017 in Riyadh, Kingdom of Saudi Arabia
This year the most successful real life case studies will be presented by the visionaries that were responsible for them. CET Middle East will also be looking into the future, at the most cutting edge innovations and upcoming trends that will shape the future of the business customer relationship through the use of technology.
Read Industry Overview
Harnessing digital speed and volume for fast growth private companies using digital means for customer outreach are growing nearly twice as fast as their non-digital peers.
Discover the secrets and strategy behind an integrated technology approach to customer engagement.
Gather actionable and comprehensive ways to engage your customers.
Stay on top of evolving industry trends for digital marketing and how it will impact your business.
Networking. Take advantage of this rare opportunity to meet face to face with a cadre of industry leaders.
Share ideas and get your toughest questions answered by the experts. Brings your team and leave with new insights.
Get Knowledge from world-renowned keynote speakers and leading business experts.
Opportunity to meet people with similar interest and experience who may help you expand your network and circle of influence with whom you can share your understanding and learn from success stories.
Gain an international perspectives on various aspects that will facilities your business endeavours to foster industrial progress in the region.
Build potential partnerships and relationships that will help you personally or professionally.
70% Firms using digital tools for customer outreach whereas 30% firms relying solely on non-digital means for customer outreach
9th Customer Engagement Technology Conference
Also featuring Future Government Technologies
Discover the World of
Customer Engagement Technology
Session I - EGovernment Middle East
E-Government session aims to build awareness and acceleration the integration of day - to - day activities of the public sector and the services it offers to the public and citizen. It will include :
Mobile Public Services
Semantic Web Technologies
E-Government Ontology and Metadata
Interoperability and Strandarts
GIS Geographic Information System Technologies
Data and Network Security
Knowledge Management and Decision Process Support
Session II - Customer Engagement Technology
CET Middle East tackles them all with experts relaying brand strategies and actionable tactics that include :
Location Based Marketing
Social Media / Digital Media
Various associations have reported that digital marketing increases sales by an average of 10-33 percent.
More Speaker Profiles
Senior Solution Executive at SAP Hybris
Mr. Adam Szucs
MEA Sales Director at Emarsys
Mr. Shubhojit Mahalanobis
General Manager at Danube Home, Danube Group
Mr. Ahmed Aly Shaban
Senior Consultant at Prime Minister's Office - UAE
Mr. Jesper Broberg
VP Business Development, Customer Experience at Sitecore
Mr. Amit Viyas
Co-Founder and CEO at Nexa
Mr. Furqan Athar
Partner/Director at McARTHUR + COMPANY & Managing Director at SPRET Retail
Dr. Ali al-Azzawi
City Experience Advisor - Smart Dubai Office
Mr. Hesham Almekkawi
Former Group Managing Director at Marka Holding, Founder and President Ahramiz
Mr. Pablo Durante
Chief Marketing Officer at Luxury Closet
Dr. Ayoub Kazim
Managing Director at axs
Mr. Rangarajan Kalyanasundaram
Vice President & Head of Marketing Du
Ms. Parerna Bahl
Director of Merchandising at Boutique 1 Group
Mr. Vinay Sharma
Group IT Head at Gulftainer
Mr. Nitin Sharma
Director - Marketing Strategy at UAE Exchange
Mr. Ali Alauoubiy
Former VP, Senior Strategic Platform Architecture at Credit Suisse
Managing Director at Tinext Middle East
Mr. Stefano Ferro
Managing Director at Chaos Global
Mr. Abdulla Mahmood
Director- Marketing and Corporate Communication at Al Ahli Holding Group
Mr. Jonathan Richards
Group Digital Strategy Director at Gulf News
Nizar Abou Saab
Managing Director at Mindshare
Mr. Steve Bell
VP EMEA Solutions Consulting at Verint Systems
Mr. Chandra Shekhar Jajware
Chief Information Officer at Khimji Ramdas Group
Mr. Dave Evans
VP of Social Strategy at Lithium
Mr. Mohammad (Abdulla) Al Madhani
Data Analytics and Strategy Expert, IT Director at Federal Demographic Council - UAE
Ms. Safae Farhi
Customer Marketing at Unilever
Mr. Mohamed Sheta
Worldwide Marketing Director, Consumer and Shopper Connections at Johnson & Johnson Diabetes Care Companies
Dr. Paul J. Hopkinson
Assistant Professor of Marketing at Heriot-Watt University
Pinnacle Middle East is responsible for a range of leading knowledge based conferences seminars and exhibitions. With strategic government and corporate partners, Pinnacle provides the platform for knowledge exchange and partnerships that help shape the future of business.
Internet spending in the Middle East is booming with GCC countries expecting a 40 per cent growth in eCommerce by 2020
In association with
Customer Engagement Technology - Middle East will highlight the advantages and benefits of incorporating various customer engaging technologies. The event has a business to business model relevant to all major business industries and also Government Sectors.